Last updated: January 24, 2025

Introduction

This appeals policy is part of the legal agreement between you and Clips4Sale. By using Clips4Sale, you agree to the terms of this policy. Please read it carefully.

This policy explains the process by which users can appeal decisions made by Clips4Sale, including actions related to content moderation, account suspension, or other measures that may impact their use of our services.

This policy should be read alongside our Terms of Service, Acceptable Use Policy, DMCA Policy, Complaints Policy, NCC Policy, and CSAM Policy, all of which govern your use of Clips4Sale.

Contact Information

Clips4Sale is operated in the United States by Tropical Sun Corp., located at 253 Main Street #222, Matawan, New Jersey 07747. For operations in the EEA and the United Kingdom, it is operated by Tropical Sun Ltd., with offices at Gladstonos & Evangelistrias, 1, Agathangelou Business Center, 3032, Limassol, Cyprus.

You can contact us by writing to the addresses above, emailing us at support@clips4sale.com, or reaching out through our support page at https://www.clips4sale.com/clips/page/support.

Definitions

Unless otherwise defined in this policy, terms used here have the same meanings as those provided in the Terms of Service have the same meanings. As used in this policy, the following definition applies:

“Decision” means any action taken by Clips4Sale, including but not limited to:

suspending or deactivating a Store;
suspending or deactivating Content shared to or from a Store;
issuing a final warning for a violation to a Store;
restricting Store features; or
suspending, terminating, or restricting the ability to monetize Content, including preventing transactions or limiting the ability to accept certain types of payments.

Applicability

This policy applies to:

Users who wish to request a review or reversal of a Decision made by Clips4Sale, including Decisions related to Content flagged under the NCC Policy or CSAM Policy; and
individuals in the European Union or European Economic Area who have reported suspected illegal or non-consensual Content on Clips4Sale and disagree with Clips4Sale’s response to their complaint.

Appeal Procedure
1. All appeals must be filed within six months of the date of the Decision. Appeals submitted after this period will not be reviewed.
2. To appeal a Decision, you must send an email using the instructions below to legal@clips4sale.com. Appeals will only be considered if the form is fully completed and includes all the required information. Incomplete or improperly submitted forms may not be reviewed.
3. For Clips4Sale Users, your appeal form must include:
  1. the Store URL or username;
  2. the URL of the Content subject to the Decision; and
  3. a detailed explanation of why you believe your Content or Store complies with the Clips4Sale Terms of Service and Acceptable Use Policy.
4. For non-Clips4Sale users in the EU/EEA who disagree with our Decision to permit Content to remain on Clips4Sale, your appeal form must include:
  1. the URL of the Content subject to the Decision; and
  2. a detailed explanation of why you believe the Content is illegal or non-consensual.
Review Process
1. If we receive a completed appeal form, we will take the following steps:
  1. we will review the relevant Clips4Sale Store account information;
  2. we will consider the information and the supporting documents you have provided;
  3. we may request additional information or documents from you or from third parties to assist in deciding the appeal; and
  4. based on the available information, we will either grant, grant in part, or deny your appeal and notify you of our decision, including a clear explanation of the outcome and the reasons behind it:
    1. if we grant your appeal, we will reverse each relevant Decision and any actions taken as a result;
    2. if we grant your appeal in part, we will notify you of each Decision that has been reversed, any actions taken as a result, and the reasons for the partial outcome; or
    3. if we deny your appeal, we will provide reasons for our decision, and no changes will be made to the original Decision.
2. If the Decision under appeal involves content flagged as non-consensual or in violation of our NCC Policy or CSAM Policy, we will review the appeal in accordance with the guidelines established in those policies.
3. All appeals related to content moderation decisions or account restrictions will involve human review. While automated tools may assist in the initial moderation process, a qualified team member will review each appeal to ensure compliance with our policies and applicable law.
No Liability for Appeal Outcome

Clips4Sale will not be liable for any interruption of access to your Clips4Sale Store, including any loss of earnings or customers, regardless of whether your appeal is granted in whole or in part.

Appeals Team

Our appeals team will review each properly filed appeal in a diligent, non-discriminatory, and non-arbitrary manner, based solely on the information provided.

Additional Procedures for EU/EEA Users
1. You may file a complaint with a regulatory authority or seek a remedy through a certified third-party out-of-court dispute settlement body or the relevant courts in your country of residence or establishment.
2. In certain circumstances, out-of-court dispute settlements under the EU Digital Services Act (DSA) may apply. Each EU member state must certify an out-of-court dispute settlement body to handle eligible disputes.
3. You also have the option of pursuing judicial redress by bringing your claim before a court with jurisdiction.
4. If you believe that Content is illegal or otherwise violates our Terms of Service, you may submit a report or complaint. We will review all reports and complaints to determine whether we agree that a violation of our Terms of Service has occurred.
5. If we determine that no violation of our Terms of Service has occurred and elect not to take action regarding the relevant Content, you may be able to refer the matter to an out-of-court dispute settlement body. If you do, we will engage with the out-of-court dispute settlement body in good faith and as required by law.
6. We are not bound by any decisions made by an out-of-court dispute settlement body and may refuse to engage with one if a dispute concerning the same Content and the same grounds of alleged incompatibility with our Terms of Service has already been resolved.

Articles in this section

Introduction

Contact Information

You can contact us by writing to the addresses above, emailing us at support@clips4sale.com, or reaching out through our support page at https://www.clips4sale.com/clips/page/support.

Definitions

Unless otherwise defined in this policy, terms used here have the same meanings as those provided in the Terms of Service have the same meanings. As used in this policy, the following definition applies:

“Decision” means any action taken by Clips4Sale, including but not limited to:

suspending or deactivating a Store;

suspending or deactivating Content shared to or from a Store;

issuing a final warning for a violation to a Store;

restricting Store features; or

suspending, terminating, or restricting the ability to monetize Content, including preventing transactions or limiting the ability to accept certain types of payments.

Applicability

This policy applies to:

Users who wish to request a review or reversal of a Decision made by Clips4Sale, including Decisions related to Content flagged under the NCC Policy or CSAM Policy; and

individuals in the European Union or European Economic Area who have reported suspected illegal or non-consensual Content on Clips4Sale and disagree with Clips4Sale’s response to their complaint.

Appeal Procedure

All appeals must be filed within six months of the date of the Decision. Appeals submitted after this period will not be reviewed.

To appeal a Decision, you must send an email using the instructions below to legal@clips4sale.com. Appeals will only be considered if the form is fully completed and includes all the required information. Incomplete or improperly submitted forms may not be reviewed.

For Clips4Sale Users, your appeal form must include:

the Store URL or username;

the URL of the Content subject to the Decision; and

a detailed explanation of why you believe your Content or Store complies with the Clips4Sale Terms of Service and Acceptable Use Policy.

For non-Clips4Sale users in the EU/EEA who disagree with our Decision to permit Content to remain on Clips4Sale, your appeal form must include:

the URL of the Content subject to the Decision; and

a detailed explanation of why you believe the Content is illegal or non-consensual.

Review Process

If we receive a completed appeal form, we will take the following steps:

we will review the relevant Clips4Sale Store account information;

we will consider the information and the supporting documents you have provided;

we may request additional information or documents from you or from third parties to assist in deciding the appeal; and

based on the available information, we will either grant, grant in part, or deny your appeal and notify you of our decision, including a clear explanation of the outcome and the reasons behind it:

if we grant your appeal, we will reverse each relevant Decision and any actions taken as a result;

if we grant your appeal in part, we will notify you of each Decision that has been reversed, any actions taken as a result, and the reasons for the partial outcome; or

if we deny your appeal, we will provide reasons for our decision, and no changes will be made to the original Decision.

If the Decision under appeal involves content flagged as non-consensual or in violation of our NCC Policy or CSAM Policy, we will review the appeal in accordance with the guidelines established in those policies.

All appeals related to content moderation decisions or account restrictions will involve human review. While automated tools may assist in the initial moderation process, a qualified team member will review each appeal to ensure compliance with our policies and applicable law.

No Liability for Appeal Outcome

Clips4Sale will not be liable for any interruption of access to your Clips4Sale Store, including any loss of earnings or customers, regardless of whether your appeal is granted in whole or in part.

Appeals Team

Our appeals team will review each properly filed appeal in a diligent, non-discriminatory, and non-arbitrary manner, based solely on the information provided.

Additional Procedures for EU/EEA Users

You may file a complaint with a regulatory authority or seek a remedy through a certified third-party out-of-court dispute settlement body or the relevant courts in your country of residence or establishment.

In certain circumstances, out-of-court dispute settlements under the EU Digital Services Act (DSA) may apply. Each EU member state must certify an out-of-court dispute settlement body to handle eligible disputes.

You also have the option of pursuing judicial redress by bringing your claim before a court with jurisdiction.

If you believe that Content is illegal or otherwise violates our Terms of Service, you may submit a report or complaint. We will review all reports and complaints to determine whether we agree that a violation of our Terms of Service has occurred.

We are not bound by any decisions made by an out-of-court dispute settlement body and may refuse to engage with one if a dispute concerning the same Content and the same grounds of alleged incompatibility with our Terms of Service has already been resolved.

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